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Hotseat: Robert Behrend of Auction.com

In any given month, Customer Care fields over 50,000 in-bound calls, makes more than 8,000 outbound calls, and coordinates upwards of 10,000 chats and emails from buyers with feedback that is valuable for us to know and share with sellers. Additionally, Customer Engagement’s VIP buyer team helps 1,200 of the top buying customers, who purchase multiple properties during any given month or year, find the best properties that match their portfolios.
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